Terms and conditions of the company MAGNA COLLECTION

MAGNA COLLECTION is an international, German-leaded B2B Factory-Wholesaler located in China, selling Body and Fashion Stainless Steel Jewelry. We cooperate with every wholesale or retail in the world.

Please register at our Online Shop or contact our customer service for a login to order. You can also place your order by email or phone. Afterwards you will get an invoice by email. By Receiving your payment your delivery will be send out. Please take care that you gave us your correct data for billing and shipment.

 

Terms of Payment:

We accept Paypal and Bank Wire.

For payment via Paypal, please use this receiver: service@magna-collection.com

Fees for using that payment method are about 3, 9% and will be charged.

Use our banking connection for Bank Wire:

Fees for money transfer by your own bank are to be paid by yourself.

We accept HKD, USD, EURO and English Pound.

Terms of Shipment:

We send insured packages by DHL EXPRESS. Our MOQ is about $200 (excluding back orders). All invoices about $700.00 receives FREE SHIPPING. For all order amounts below $700 the cart is calculating the costs automatically.

Customs, fees and taxes:

The customs handling will be processed by the deliverer. The transport company will handle all custom formalities for your shipment. Mandatory for the import and to identify your business during the payment of duties is your Import Number (Economic Operators´ Registration and Identification number). You have to apply it once at your local customs department or online on the customs website.

The costs of deliverer handling will be charged by the transport company separately. You will pay taxes, fees, duties and formalities. This depends on your local taxes and tributes determinations, in which the Import VAT is equal to the usual tax and will be discharged through your local tax office. To calculate the payment of duty, please talk to your customs department and ask also for other local specifications you may have to meet for import. As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. If you refuse a package at the customs office, and it is returned to us, we will not refund the cost of shipping the package to you.

Shipment & packing

We usually ship all orders within 3-5 days after receiving payment. You will get an email information for shipping and an tracking no. All the orders will be shipped from production in China.If you ordered items we have not stock, we will contact you for taking some alternatives or waiting until your complete order will be finished. Partial shipment is also possible. If you choose that way, your back order items will be send out postage free with your next order. Items we have no stock needs regularly 1-3 weeks for producing.

Your order will be packed in labeled and barcoded bags with SKU number, specification, and quantity with bubble wrapped to ensure maximum security.

Shipment time by deliverer

The time depends on which place you are. Further, please take care that there are no complications at your local customs department to avoid delays during the customs clearance.

Cancel an order

In case of cancellation an order 30% cancellation fee of the order amount is due. Already incurred expenses and costs have to be also paid by the customer.

Return Policy

If your item has a manufacturing defect in materials, workmanship or shipped in error, please notify us by email with photos of the product, labeled package, order number, SKU number and the quantity within 5 days of receiving the shipment. We will decide whether a return shipping is required. In case of justified complaints you can choose to be given a credit note or replacement of products with your next order.

Without our notification, goods return will NOT be accepted. When returning a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. We will not take any responsibility for lost or missing return shipments. If a customer returns merchandise that does not meet our conditions, we will not accept the return or the items will be sent back to the customer at their expense.

Damaged package

At first, please check if the carton package is broken, then you should take a photo of the carton package and send it to the logistics to ask for breakage claim.

If the carton package is fine, please refer to our return policy.

Contact

MAGNA COLLECTION                                            German-European Customer Service

FLAT/RM B 16F CKK COMM CTR,                         germany@magna-collection.com

289-295 Hennessy Road,                                      0049 3301 57 944 72

Wanchai, Hong Kong                                             (Languages: German and English)

service@magna-collection.com                              

0086 75586 635843                                                

(Languages: English and Mandarin)